<strong>Course Overview and Objectives</strong><br><br>The effective handling of aggression is one of the most demanding aspects of working in Behavioral Health. It is an area in which the ability to manage self and assertively communicate with others is essential. This course will explore identifying, preventing and managing aggressive behavior through the use of verbal de-escalation interventions. <br><br>Upon successful completion of this course the learner will be able to: <br><br><ol><li>Define “Aggression” and “Verbal De-escalation" <br></li><li>Identify warning signs for aggressive behavior. <br></li><li>Give examples of verbal
de-escalation techniques to use in a crisis situation
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